Please bring your guarantee or relevant paperwork with you when booking a watch in for servicing.

To ensure an accurate and speedy repair/service please provide a full summary of the bumps and bashes your watch has received since its last service.

Most watches are returned to the supplying brand to ensure the best service is achieved. Watches are sent to and fro using Royal Mail's registered post. Insurance for the watch remains the responsibility of the owner.

Vintage and high-end complication models are invariably returned to the brand's main manufacture in Switzerland or Germany in the case of A. Lange & Söhne.

Lead times for a battery change and re-seal are currently 2 - 4 weeks.

For an Interim service, allow 6 - 8 weeks for most brands. For a Complete service, allow 8 - 12 weeks from the date of authorising them to 'proceed' depending on the brand and the watch movement.

Watches worn in water regularly should have their seals water tested at least once every 12 months.

New service price list from Panerai is available from the 1st June. Please ask in-store for details.

Rolex are currently relocating their service centre to a larger facility. As a result servicing times may increase in the short term. Once completed, we will benefit from servicing times of approximately four weeks.