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Sales Consultant


The Sales Consultant’s role is an exciting opportunity reporting to the Showroom Manager and working closely with the broader sales team. You will represent the company displaying a warm, welcoming, and professional manner to customers while helping to deliver sales’ targets. You will also proactively account manage a database of customers to drive increased sales, brand awareness, and customer engagement.

This is a specific role that requires sales experience, preferably in the luxury industry, and you will help deliver further improvements in customer service within a high performing sales team. In return you will enjoy huge job satisfaction, no two days will be the same and you will be working for a company that is exciting and successful. You will be handling the most beautiful and stunning pieces on a daily basis and you will be working with a team of people that are passionate and take great pride in the service they provide.

Who we’re looking for

To gain the most from this varied and challenging role, you must have a real passion for jewellery, timepieces and silverware. To be considered for the Sales Consultant’s role your professionalism and dedication to ensuring customers have a great experience must be unshakeable. You will have proven sales experience, preferably in the retail sector, and will be a proactive, individual with excellent sales and influencing skills, while also being a great team player.

Your diplomacy, assertiveness and customer service skills will be essential to handle any queries or complaints from customers. Likewise, your verbal and written communications skills must be excellent. A strong track record in developing new customers will be highly advantageous in securing this exciting position.


You will be responsible for consistently achieving personal sales targets, while also playing an important role in supporting the overall Sales Team achieve the Company’s annual sales targets. You will also assist taking-in and issuing customers’ jewellery, silver and watch repairs, and accurately processing the relevant repairs transaction on the company’s point-of-sale system.


Manage and achieve personal sales targets, and play a major role in assisting the Sales Team achieve its overall annual target.
Proactively account manage a customer database, through developing long-term and trusted relationships with clients, and ensuring customer updates are recorded on the company’s CRM system.
Develop and grow the customer database through proactive networking and personal contact activities.
Support growth of corporate sales by recommending and introducing Hamilton & Inches’ corporate sales offering to client’s businesses.
Assist taking-in and issuing customers’ jewellery, silver and watch repairs, and accurately processing the relevant repairs transaction on the company’s point-of-sale system.
Be prepared to work on a changing rota basis, and specifically on Sundays. Be fully accountable for sales and payment transactions processing Point of Sale system.
Work closely with all internal colleagues to ensure the highest customer service levels are maintained.
Represent the brand image of Hamilton & Inches ensuring positive impact and image on customers at all times.
Address any customer queries or complaints in a friendly, respectful and helpful way.to ensure successful resolution.


Salary commensurate with relevant experience
Bonus for above target performance
Group personal pension
Benefits: DIS / income protection

How to apply

If this sounds like the ideal role and you have the experience we are asking for then please send your CV with a covering email explaining why we should consider you for the role to: Ross Haston, Managing Director.

Email Ross

Please note we regret to inform that we are unable to process applications for people who do not meet all the requirements of the role.


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