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Sales Consultant

THE ROLE

The Sales Consultant role is an exciting opportunity reporting to the Showroom Manager and working closely with the broader Hamilton & Inches team. You will represent the company by welcoming and serving customers in a professional manner while helping to deliver sales targets. You will also proactively account manage a database of customers to drive sales, brand awareness and customer engagement. This is a specific role that requires previous sales experience, preferably in the luxury industry. In return, you will enjoy huge job satisfaction, no two days will be the same and you will be working in a company that is exciting and successful as well as being steeped in brand heritage. You will be handling the most beautiful and stunning products on a daily basis and working with a team of people that are passionate and take great pride in the service they provide. There will be the opportunity to progress your career, playing a part in the growth strategy of Scotland’s leading luxury jeweller.

Who we’re looking for

To gain the most from this varied and challenging role, you must have a real passion for jewellery, timepieces and silverware. To be considered for the Sales Consultant role, your professionalism and dedication to ensuring customers have an outstanding experience must be unshakeable. You will have proven sales experience, preferably in the luxury retail sector, and will be a proactive individual with excellent sales and influencing skills, while also being a great team player. Your diplomacy, assertiveness and customer service skills will be essential to handle any queries or queries from customers. Likewise, your verbal and written communications skills must be excellent. A strong track record in developing new customers will be highly advantageous in securing this exciting position.

KEY ACCOUNTABILITIES

You will be responsible for consistently achieving personal sales targets, while also playing an important role in supporting the overall Sales Team achieve the company’s annual sales targets. You will also assist taking-in and issuing customers’ jewellery, silver and watch repairs, and accurately processing the relevant repairs transaction on the company’s point-of-sale system.

Specifically

Manage and achieve personal sales targets, and play a major role in assisting the Sales Team to achieve its overall annual target.
Proactively account manage a customer database, through developing long-term and trusted relationships with clients, and ensuring customer updates are recorded on the company’s CRM system.
Develop and grow the customer database through proactive networking and personal contact activities.
Support growth of corporate sales by recommending and introducing Hamilton & Inches’ corporate sales offering to client’s businesses.
Assist taking-in and issuing customers’ jewellery, silver and watch repairs, and accurately processing the relevant repairs transaction on the company’s point-of-sale system.
Be prepared to work on a changing rota basis, including evening and weekends when required.
Be fully accountable for sales and payment transactions processing Point of Sale system.
Work closely with all internal colleagues to ensure the highest customer service levels are maintained.
Represent the brand image of Hamilton & Inches ensuring positive impact and image on customers at all times.
Address any customer queries or complaints in a friendly, respectful and helpful way to ensure a successful resolution.

PAY AND CONDITIONS

Competitive salary based on experience
Group personal pension
Benefits: DIS / income protection

How to apply

If this sounds like the ideal role and you have the experience we are asking for then please send your CV with a covering email explaining why we should consider you for the role to:

hello@hamiltonandinches.com

Please note we regret to inform that we are unable to process applications for people who do not meet all the requirements of the role.

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